KUALITAS KOMUNIKASI INFORMED CONSENT PRA-OPERASI DI EDELWEISS HOSPITAL DAN IMPLIKASINYA PADA PELAYANAN RS TIPE-C

Wiwin Winarti; Budi Setiawan Jamhur; Muhammad Rendi Hakim; Dini Maryani

doi:10.52423/jikuho.v11i4.2008

Authors

Wiwin Winarti Politeknik Al Islam Bandung
Budi Setiawan Jamhur Politeknik Al Islam Bandung
Muhammad Rendi Hakim Politeknik Al Islam Bandung
Dini Maryani Politeknik Al Islam Bandung

DOI:

https://doi.org/10.52423/jikuho.v11i4.2008

Keywords:

Informed Consent, Kepercayaan Pasien, Kualitas Komunikasi, Rumah Sakit Tipe-C

Abstract

Kecemasan pra-operasi merupakan masalah yang dapat memperburuk kondisi fisiologis dan psikologis pasien. Kualitas komunikasi dokter bedah berperan penting dalam mengurangi ketidakpastian dan kecemasan pasien sebelum operasi. Penelitian ini bertujuan menganalisis strategi komunikasi dokter bedah dalam mengurangi ketidakpastian pasien pra-operasi menggunakan Uncertainty Reduction Theory (URT) Charles Berger. Penelitian menggunakan metode kualitatif dengan pendekatan studi kasus. Data diperoleh melalui wawancara mendalam dengan tiga dokter bedah (ortopedi, obstetri dan ginekologi, serta bedah umum), masing-masing pasiennya, manajemen rumah sakit, serta Focus Group Discussion (FGD) yang melibatkan para dokter dan manajemen rumah sakit. Analisis dilakukan melalui klasifikasi dan kategorisasi pola komunikasi dokter. Hasil penelitian menunjukkan bahwa, meskipun memiliki gaya komunikasi yang berbeda, dokter menerapkan strategi interaktif URT yang didukung kejelasan informasi, keterbukaan, responsivitas, dan konsistensi komunikasi sehingga mampu membangun kepercayaan pasien serta mengurangi ketidakpastian dan kecemasan pra-operasi. Penelitian ini menghasilkan Model Kualitas Komunikasi Informed Consent yang dapat menjadi acuan dalam penyusunan standar komunikasi informed consent dan pengembangan pelayanan bedah yang berpusat pada pasien di rumah sakit tipe C

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